Frequently Asked Questions

Absolutely! We love showing off our facility and strongly encourage our clients to check us out.

No appointment needed. We like to give tours Monday – Saturday from 10am – 4pm. Prior to 10:00 am we are cleaning, feeding and giving medication to all our boarding pets. After 4:00 pm most of our pets start to settle in from their eventful day. New faces can get them excited.

You can check in or check out anytime during normal business hours. However, we ask that you try to come at least 30 minutes prior to closing in order to get your pet settled in before we leave for the night. We are open from 7am-7pm Monday through Friday, 9am-5pm on Saturday and we are closed to the public on Sunday.

Pets staying in our suites are asked to check-in after 1 pm and check-out before noon, except Sundays.

To better accommodate your pets during holidays, an afternoon drop off window and a morning pick up window will be assigned to your pet.  Please inquire with our staff for additional details and times.

Please make sure to bring proof of vaccinations, your pet’s regular food (preferably in a resealable container), any medications, vitamins or supplements with detailed instructions and in the original bottle/packaging, bedding for them to sleep on, and anything else that will make them feel more at home. We have bedding available for all pets if you cannot bring their own.

We require that all pets must be current on all vaccinations. No pet will be boarded without current and complete vaccination records from a licensed veterinarian, no exceptions. Dogs are required to have Rabies, DHPP and Bordetella. Cats are required to have Rabies and FVRCP. Please see our vaccinations policy for additional information.

We encourage you to bring your pet’s regular food in order for them to maintain their own diet and we prepare that food free of charge. Should your pets food require additional preparation there will be a $25 charge for the stay. We can not accept dog food that contains raw meat or eggs. Should you choose to pay for our house food, For dogs we offer Country Natural (chicken & grain free) dry and for cats Taste of the wild is offered. House food is $4 per day, per pet.

Providing the pet is not too fearful or aggressive, we will attempt to administer oral, eye, ear and topical medications as prescribed. We require you to bring all medications, vitamins, and supplements in the original bottle/packaging. At this time we are no longer accepting pets that need insulin, fluids or injections of any kind. Medication is administered at the cost of $1.00 per dose. Please see our medication policy for additional information

During your dog’s stay, they will have the opportunity to go outside at their leisure all day. All dog runs have access outside.

Our boarding dogs can see their neighbors from their outdoor enclosure only.

68 dogs – Single Occupancy. 38 cats – Single Occupancy.

Although we do not have any staff at the facility overnight, we do have 24-hour surveillance throughout the whole facility. It allows us to monitor the pets and the kennel when we are not here.

Yes. Feel free to call or email us while you are away.

Yes.  Our Pet Connect Report Card gives us the opportunity to communicate with you about your pets stay. The areas we monitor on a daily basis are your pet’s eating, potty, as well as mood/temperament.

During the hot summer months, we use evaporative coolers in the kennels to offer a cooler indoor area for traditional boarding dogs. We have a mister system set up in the outdoor part of the run to offer a cooler outdoor area for all boarding dogs. The cattery and luxury suites is all indoor and fully climate controlled.

During our cooler months, we use heaters inside to keep the kennels warm for our boarding pets.

We recommend calling us as soon as you are in need of our services. The holidays fill up fast, so secure your pets stay early.

We check for fleas on all our incoming pets. If your pet is discovered to have fleas upon check in, we will treat your pet at your expense to prevent the spread to any of the other animals in our care. Treatment includes a flea bath, washing of any bedding that you provided and administration of Capstar or Advantage.  Capstar is a flea tablet for dogs & cats.  Each tablet contains an active ingredient called Nitenpyram that’s effective in eliminating fleas in both dogs and cats—even in puppies and kittens. The fast-acting formula starts working within 30 minutes and has been proven to be more than 90% effective in eliminating adult fleas within just hours.  Advantage is a monthly flea preventative for dogs and cats that offers comprehensive flea protection by killing adult fleas, larvae, and eggs.

We have multiple options depending on the size of your pet. We would love to give you a tour so that you can see what we have to offer.

If you are no longer in need of our services we ask that you call or email to let us know as soon as possible. There is no cancellation fee for non holiday reservations, except for suites.

For holiday reservations with a deposit, the entire deposit is fully refundable if reservation is cancelled on or before 30 days from first day of stay.  The entire deposit is non-refundable and non-transferable if cancelled within 30 days from 1st day of stay.  Please see our “What’s your holiday policy?” frequently asked question for more information.

Not at this time, with the exception of suites. For dogs boarding in the suites each additional dog in the same suite is $20 off.

Yes, depending on the size and temperament they can be boarded in the same enclosure or be placed side-by-side, depending on availability.

Yes, we offer up to three 20-minute playtimes per day either one-on-one with a staff member or in a group of similar size and temperament. Each playtime is an additional charge of $10 per playtime, per pet. Playtime sessions take place in one of our three outside, fenced, play yards. Playtimes may consist of wandering and smelling the scents of the world, running and fetching, playing with friends, or sitting on a lap and being pampered. We also have a sparkling pool on-site that is perfect for your water dog.

Holiday Rates:

Dogs: Small Dogs $45/night and Large Dogs $49/night .

Suites: Private Suites $89/night.

Holiday rates apply to all days that fall on the following dates:

2023

  • November 20 – 26
  • December 20 – January 4

2024

  • January 1 – 4 
  • March 25 – 31
  • April 1 – 5
  • May 24 – 30
  • July 1 – 7
  • August 30 – September 5
  • November 25 – December 1
  • December 20 – 31 

Dates: Our holiday policies apply to all stays that include one of the following major holidays: New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.  Although we are here everyday of the year to care for your pets, we are closed to the public on the above major holidays.

Daycare: Daycare is unavailable during holiday time frames. Please inquire with our staff for additional details.

Questions

Please send us an email and we would be happy to answer your questions.

contact@springcreekkennel.com